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1.2 Installation – Client Contacts | RSC Knowledge Base
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1.2 Installation – Client Contacts

CONTACTS

Contacts

Contact the following individuals with questions in the Archibus implementation at CLIENT:

Name

Role

Email

Phone

Alex Gallego

Business Owner

Alex.Gallego@elcaminohealth.org

 

Carol Stensrud

Leases

Carol.Stendsrud@elcaminohealth.org

 

Bob Stephen

Consultant

bobs@rsc2lc.com

925.824.3123

Todd Forsyth

Technology Lead

tforsyth@rsc2lc.com

925.487.1314

       

Janice Dryer

Account Manager

jdryer@rsc2lc.com

650.248.8424

Email Lists

Distribution lists used, related to Archibus: None

Coordination with RSC

FTP File Downloads

Use the FTP credentials below to transfer files to and from RSC.

ftp://rscfile.rsc2lc.com

Username: ech

Pwd: rsc4ECH

Or access through a browser: https://rscfile.rsc2lc.com/filemanager/files.php

Emergency Contact

If you have a production issue that needs to be immediately addressed and you cannot get a hold of your account manager, email 911@rsc2lc.com. The email will go to all senior staff at RSC.

Jira Service Desk

Submit requests to the RSC Jira Service Desk. You will also be able to see requests made by others in your organization.

https://rscllc.atlassian.net/servicedesk/customer/portals

Knowledge Base

RSC manages a knowledge base that has many helpful documents. If you log in you will also have access to documentation specific to your organization, including this document.

https://knowledgebase.rsc2lc.com/

Pwd: 3lC@m1n0

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